Aon Meridian.

One workspace.
Connected products.

Product introduction by Aon. Read the official Meridian overview

Overview

A shared workspace for Aon clients.

Aon Meridian brings insurance-program information and specialist tools into one place. Clients can find documents, invoices, certificates and high-level claims information, with access shaped by their role.

I led the administrative UX for client setup, defining the information structure, selection and summary states, and connected prototype paths across group and application assignment.

My role
Senior UX Designer · Administrative UX lead
Design scope
Client setup, assignment interactions and the shared administrative structure.
Collaboration
Product and business requirements; engineering feasibility and implementation discussions.
Shown here
Design excerpts reconstructed from the original Admin designs and prototype, with fictional data. These are static examples, with simplified rows and editorial annotations.
  1. Select ClientEstablish client and tenant context.
  2. Assign GroupsChoose organizational groups.
  3. Assign ApplicationsConfigure application assignments.
01Client context

Select Client.

Start with the organization being configured. Client identifier, parent and tenant choice appear together before any assignments.

A name alone does not establish tenant context. Grouping these details gives the administrator a place to check the setup before moving on.

Context comes first, at the cost of another step. The later screens do not retain this context—a gap I would revisit.

01 / Select ClientClient context
1Select Client
Client identity and tenant choice are grouped before assignment. Source: original Add Client design.
02Groups

Assign Groups.

Group assignment has its own workspace. Search and candidate rows sit beside a summary of the groups added to the setup.

Selecting a row and adding it are distinct states. The explicit Add action moves the workflow from a tentative selection to a populated summary.

A dedicated group step clarifies the task but requires more navigation.

02 / Assign Groups Assignment workspace

Swipe the table sideways to view all columns.

2Assign Groups
AdministrationClient List

Add Client

  1. Select Client
  2. Assign Groups
  3. Assign Applications

Assign Groups

Please search and assign groups to the client.

Search by Group name or IDFilter
0 selected, please select one or multiple items below.
Assign Groups — fictional example rows, no items selected
Group NameDescriptionGroup TypeStatus
Example Client TeamUsers supporting Example CompanyClient EntityActive
Example Service OfficeExample office groupServicing OfficeActive
Example Functional GroupExample working groupFunctionalActive
Load More
Source: original Add Client / Assign Groups design. Candidates and added groups occupy separate areas.
03Applications

Assign Applications.

The same search, selection and summary pattern supports application assignment. Scopes, tenants, owner and environment help distinguish each application.

Reusing the interaction keeps the task familiar while preserving the context each product needs.

These extra columns make the table denser. Scope and tenant values are placeholders in the source; the design establishes the information structure.

03 / Assign Applications Assignment workspace

Swipe the table sideways to view all columns.

3Assign Applications
AdministrationClient List

Add Client

  1. Select Client
  2. Assign Groups
  3. Assign Applications

Assign Applications

Please search and assign applications to the client.

Search by Application nameFilter
0 selected, please select one or multiple items below.
Assign Applications — fictional example rows, no items selected
Application NameAllowed ScopesAllowed TenantsOwnerEnvironment
Example Application A[Example scope][Example tenant]Example owner ADEMO
Example Application B[Example scope][Example tenant]Example owner BDEMO
Example Application C[Example scope][Example tenant]Example owner CDEMO
Load More
Source: original Add Client / Assign Applications design. Application-specific columns sit within the same assignment pattern.
04Interaction detail

Before and after Add.

Two linked prototype frames show the transition: the summary becomes populated and the table selection count returns to zero.

The extra action makes the transition explicit. Both areas use “selected” language, which is a clarity issue I would revisit.

Before & after Add / Interaction detail

Selecting rows and adding groups are separate actions.

The original Add action connects a state with two selected rows to a state with a populated summary. The table selection count then returns to zero.

Before Add

2 selected+ Add
Selected Groups

No group has been selected yet.

After Add

0 selected, please select one or multiple items below.
Selected Groups
  • Example Group A
  • Example Group B
↻ Remove All
Two linked prototype frames verify the count and summary change. Names and row values differ between source states, so this comparison does not establish item-by-item continuity, removal behavior or saved access.

Design tradeoff: the explicit Add action separates tentative table selection from the summary, but adds an action to the task. Both areas use “selected” language, which is a clarity issue I would revisit.

05Access model

Shared structure.
Product authority.

The interface provides a consistent way to configure assignments. Each product retains the meaning of its permissions and the actions a role allows.

Group and application tables share an interaction pattern while exposing different information. Configuring those assignments and enforcing authorization are separate responsibilities.

Responsibility boundary / Editorial diagramConceptual view
Design direction

A consistent way to administer access.

Shared platform experience

How administrators work

  • Identify the client and application context
  • Configure and assign access
  • Understand the scope of the task
Product-specific meaning

What access permits

  • The actions a role allows
  • Each product’s permission definitions
  • The product’s authorization rules

Shared administrative structure Explicit product authority

Editorial diagram of the UX design boundary: shared administrative tasks and product-specific permission meaning. Internal architecture and detailed rules are omitted.
Explore the responsibility model and requirements context

Access & responsibility / Conceptual model · Editorial illustration

Share the administrative structure.
Preserve product authority.

The interface provides a consistent way to configure assignments. What a person may actually do is a separate authorization question.

Shown in the original Admin design

Configuration task
Who operates

Administrator

Configures assignments for the selected client.

For which organization

Client + tenant context

Established before assignment. Tenant is not equated with a client account.

Groups

Organizational group choices, type and status.

Applications

Application choices with scope, tenant, owner and environment.

These are separate assignment steps. The shown flow does not establish a Group → Role → Permission inheritance rule or name the administrator’s business role.

Requirements context — not demonstrated in this prototype

The requirements ask: which named user, within which client/account scope, may access an enabled feature—and which actions does their approved role permit? These are access conditions, not additional prototype steps.

  1. Who receives access

    Person / named user

    A specific client or colleague user.

  2. Where it applies

    Client / account scope

    The relationship in which access is granted.

  3. What is available

    Enabled feature

    Availability to a client does not grant it to every user.

  4. What is permitted

    Approved role & permissions

    A role defines a set of responsibilities; permissions specify the actions allowed for that role.

Who manages whose access?

The original flow shows an administrator configuring a client. Later requirements describe Primary AE management of named-user access and delegated Client Primary administration; their overlapping authority and delegation limits still need confirmation.

Contact record ≠ granted accessRecording a person is separate from authorizing them.

Authentication ≠ authorizationSuccessful sign-in alone does not grant product permissions.

Editorial synthesis of the original Admin designs and later business requirements. These are distinct evidence layers, not one demonstrated end-to-end flow.

Visible in my UI: group and application tables reuse the same search, selection and summary pattern while showing different columns. The interface makes those distinctions visible; product-specific permission interpretation remains outside the demonstrated flow.

06Delivery

A connected workflow.

I delivered client setup interfaces, assignment interactions and connected prototype paths across the three setup stages.

What I would revisit

Keep the selected client and tenant visible throughout the later stages. A persistent context summary would let administrators recheck who they are configuring.

This is a retrospective recommendation, not a feature shown in the original work.

Delivery scope and evidence limits

The delivered scope is design and prototype work. Production integration, successful saving, authorization enforcement and rollout remain unverified. The sources do not establish research findings, usability improvements or business impact.

A dated iteration history, removal outcomes and selection persistence when navigating back remain unverified. Later requirements for named-user access and delegated administration are separate from the demonstrated Admin prototype.

Next project

Opinion

All workAbout me